The maintenance and support provided for Styleflow are as follows.
1. Scope
For customers using Styleflow, support inquiries are limited to settings and operational methods of each feature.
The following inquiries are not included in the support scope:
・Inquiries related to internet connectivity
・Issues related to PC hardware or software
2. Contact Method
Please contact us via the email support desk that will be provided after the start of service.
3. Support Hours and Initial Response
① Support Hours
Business days:
9:30–12:00, 13:00–17:00 (JST)
※Inquiries received after 17:00 or on weekends, public holidays, or company holidays will be handled sequentially from the next business day.
② Initial Response
Depending on the date/time and content of your inquiry, it may take up to 2–3 business days to receive a response.
If you do not receive a reply after several days, please contact us again.
4. Inquiry Limitations
Customers under contract are required to designate one responsible contact person for inquiries during the contract period starting from the service commencement date.
All inquiries should be submitted through the designated contact person.
5. Maintenance and Version Updates
① Maintenance
System maintenance is conducted once a month, on the 3rd Thursday from 20:00 to 24:00 (JST).
During this time, the system will be unavailable.
Maintenance schedules will be announced one month in advance via the “Maintenance Information” section on the Styleflow login screen.
② Version Updates
As a cloud-based product, Styleflow undergoes regular version updates.
These updates do not impact users' operations. Details of each version update are published in the release notes within the administrator menu after the update.